Frequently
asked questions

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What is Revivn?

Revivn is a fully integrated hardware lifecycle solution, promoting global responsibility while providing IT with enterprise-class service and security. Our mission is twofold: to reduce impact on the environment by extending the life of hardware, and to contribute to social good by making computer access universal.

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Can Revivn get cleared with my building?

Yes! We meet the most stringent security and insurance requirements. Ask your building management for a copy of their Certificate of Insurance (COI) requirements and send it our way – we’ll take care of the rest.

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Do I have to package everything myself?

No, let us handle it – we’re professionals! Our experienced team will arrive on site with all the supplies needed to safely package your assets and transport it to our secure facility. 

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Does Revivn provide reporting?

Yes! As a standard part of our services, we provide a certificate of destruction as well as an asset list for every pickup, which includes serial numbers, makes, models, and conditions of devices. We also provide an impact report detailing the number of devices repurposed, the poundage of e-waste recycled, and the poundage of e-waste prevented. 

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How do I get started on a pickup request?

E-mail concierge@revivn.com and include your office’s location and an estimated list of the items you’d like collected. While a rough overview of the assets is helpful, a detailed inventory is not necessary. Alternatively, you can also snap some photos of the equipment you’d like to have collected.

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How do I get in contact with Revivn?

You can reach Revivn by phone at (347) 762-8193 Monday through Friday excluding national holidays. You can reach our concierge 24/7 at concierge@revivn.com.

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Where does Revivn provide pickup services? 

Revivn operates globally across North America, Latin America, Asia Pacific Japan, and the Europe, the Middle East, and Africa regions. Over the past decade, we’ve developed our own vertically integrated operations and established a network of carefully vetted global partners. This dual approach enables us to pick up assets anywhere in the world.

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How do I know my data will be secure?

Revivn’s data clearing process meets or exceeds both NIST 800-88 and Department of Defense standards. We’re also certified in ISO 9001, 45001, and 14001, and all processes are independently audited by a third party.

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What items does Revivn accept?

We accept all components of your IT stack including phones, monitors, computers, tablets, keyboards, cables, server equipment, and more. Please note that we do not accept kitchen appliances or furniture. If you need assistance with those items, contact our concierge and we can recommend vendors!

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Why repurpose and recycle electronics?

Doing so extends the life of technology products and reduces electronic waste. Repurposing puts devices back into circulation, takes pressure off of natural resources by allowing hardware to reach its full lifecycle, and provides high-quality tech access for all. 

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How does repurposing work?

Instead of dismantling broken electronics to recover precious metals, our skilled technicians make every effort to restore them to a good, usable condition, ensuring that they are functional and ready for redistribution. This process reduces waste and lowers the carbon footprint of technology. We provide affordable, high-quality hardware for those who prefer not to, or cannot afford to, buy new.

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What is a certified B-corp?

B-corp stands for Benefit Corporation: a for-profit business that has a public benefit mission in addition to its business mission. Revivn is committed to this high-growth, high-impact model of doing good.

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We’re here to help

Ready to learn more about hardware lifecycle management with Revivn?
Get in touch for details on how to get started, schedule pickups, and participate in our Tech Access program.